Shipping and Delivery Policy

Our current shipping policy only applies to Australia, for this is our only shipping area.

Shipping Method : Orders are usually shipped by using UPS, FedEx, and DHL.

Handling Time, Transit Time and Order Cutoff Time:

Handling time: 1-2 days (Monday – Friday)

Transit time: 7-8 days. (Monday – Friday)

Our Order cut-off Time: 5.00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney).

Order Confirmation:

After placing your order, you’ll receive a confirmation email indicating your order is registered and being processed.

Delayed Orders:

If your order hasn’t arrived after the maximum delivery time, wait an extra two days and use your tracking code to check the status. If it still hasn’t arrived, contact us with your order number.

Shipping Rate: Free shipping for all orders within Australia.

Tracking Your Order:

You'll receive an email with a tracking number when your order is shipped. Use our Track Your Order page to track your package.

Contact Information:

Store Name: Casa and Lodge
Business address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

Phone number: +31616643126
E-mail: info@casaandlodge.com

Opening hours customer service:
Monday - Friday: 09:30 - 18:00
Saturday - Sunday: 12:00 - 17:00
(GMT+10:00) Australian Eastern Standard Time (Sydney)

We aim to reply to your e-mail within 1 day