Return And Refund Policy

We always want to keep you 100% satisfied with the purchase from www.casaandlodge.com. Even if you have been unhappy with your product, you can accept your full refund by returning the product. You can return a product to us for a full refund if the following terms are met:

There are certain situations where refunds can be refused.

• Any item that is not in its original condition or has been damaged by your fault.
• Any item returned more than 30 days after you've received it.

Refunds
Once we have received and approved the return, your refund will be processed and a refund will be automatically issued to your payment method within 14 days, using the same payment method you placed the order with.

Return Label
Once your return request is approved, we will provide instructions on how and where to send your package. Please note that it is the customer's responsibility to arrange and cover the cost of returning the item. Returns sent without prior approval will not be accepted.

Exchanges
Unfortunately, we don't accept the exchange of your items. You can however always return your items within 30 days and place a new order.

Restocking fee
We are pleased to announce that we do not charge a restocking fee for returned items.

Customer Remorse Returns
If you wish to return an item due to a change of mind or because of an ordering mistake, please note that you will be responsible for the actual costs of returning the product. We encourage you to review your order carefully before finalizing to ensure satisfaction with your selections.

Damaged Or Faulty Items
We apologize for the inconvenience caused if you received a defective or incorrect item. Please provide clear photos of the issue, and we will cover the return shipping costs and arrange a replacement free of charge. Your satisfaction is our priority—contact us to resolve the matter promptly.

It is expected to return the items with a traceable shipping service or shipping insurance. The sender is always responsible for the shipment and we cannot guarantee that we will receive your returned item if you post them without traceable shipping.

Contact Information:

Store Name: Casa and Lodge
Business address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

Phone number: +31616643126
E-mail: info@casaandlodge.com

Opening hours customer service:
Monday - Friday: 09:30 - 18:00
Saturday - Sunday: 12:00 - 17:00
(GMT+10:00) Australian Eastern Standard Time (Sydney)

We aim to reply to your e-mail within 1 day